FAQ

Do we serve orders?

We do not offer this service.

Can we speak to the debtor and discuss the debt or circumstances?

We offer a trace service only and do not otherwise get involved in the debt collection process.

Do specialist debt recovery firms have access to better data?

We invest significantly to ensure our research team has access to the best data available. While some other firms may also aim for the best, we do not believe anyone has access to better data. Further, unlike some specialist debt recovery firms, we also include genealogy records and social networks as appropriate.

Why are Steps 1 & 2 charged for individually with debtor tracing whereas they are combined in other forms of tracing?

We combine Steps 1 & 2 in situations when both are generally required, as we can offer a lower fixed cost for Steps 1 & 2 before knowing whether Step 1 will be successful.

The fixed fee is designed to remove uncertainty and simply reflects the average time we spend and costs incurred to obtain a successful outcome. Typically with debtor tracing, more information is known about a person at the outset, such as full name, date of birth and a recent address. This enables us to follow a person electronically and in most cases Step 1 only is required. With other forms of tracing less information is generally known about the person and Steps 1 & 2 are typically necessary from the outset.

Would you charge the debtor tracing fee structure to other forms of tracing or vice versa?

Yes absolutely, we are happy to arrange bespoke terms.