How We Work

You will have a main contact responsible for your relationship with us and deal with any requests or issues. One point of contact who knows your cases, your firm and how you like to work

If your main contact is not available there will always be someone to take a message, as our lines are manned 24 hours a day

Before providing a quotation we first make preliminary investigations to allow for more accurate quotations specific to the circumstances

You will be asked for the purpose of any trace, as this affects the approach we take and data sources available

Our approach

  • We pride ourselves on providing a first class service, accurate information in a timely manner
  • To always remember the purpose of the research and how the information will be used
  • To present our findings in the most useful way to those who depend on it

Our aims

  • To achieve the highest industry success rates
  • To get the quote right the first time and complete within budget
  • To provide a seamless service to complement solicitors in their work
  • To uphold or enhance the solicitors reputation (your reputation is our reputation).
  • To build long-term relationships
  • To be a trusted partner